Hey everyone!!! Welcome back for our April Marketing Must Do’s on The Friday Society Podcast! In this solo episode I discussed clear client communication and auditing your overall marketing strategy.
I hope that your Q1 went well and was a time of building up foundations, thawing out, and getting excited for a busy summer!
Marketing Must Do’s
By now, you can probably see your studios and businesses getting a bit more full. People are excited for summer! The weather is getting more mild, and your clients are likely envisioning themselves taking full advantage of summer.
What that usually means in the wellness industry is that we’re about to embark on a PACKED next 6-8 weeks! After this time, you may see a bit of a slow down for summer. I’m all about working smarter, so knowing this information is so important. Specifically about your business trends and how your clients react to the seasonality!
Before we get started, head back and look at your booking software (or even just your calendar from last year). What was your utilization? Were you maxed out? When did things start to slow a bit?
Use this information to inform your summer strategy so that you’re not surprised. You can use it to plan your revenue projects and frequency. Anyway, I digress – let’s get into the marketing must do’s for this month!
Think about your business of the future
Here’s a concept to wrap your brain around. Every single thing going on in your orbit right now – the food you’re eating, the computer or phone you’re reading this on – these are all products of a decision you made in the past.
A concept I’ve been working on with my private clients lately is that while our businesses are amazing and serving a fantastic purpose, they’re a reaction to an industry and need from the past. It’s easy to continue to stay in this mode. However, as science, technology, and client behaviors evolve, we need to be evolving, too. Still with me?
I saw this post from Tonal a few days ago and I absolutely loved it. There’s been a LOT of scientific research, emerging conversations, and behavior changes from our clients (with periods) based on how the female body works. I love that they’re bringing this into the conversation and showing how their brand is keeping up with the science. This is just one example, but consider how some new research in anatomy and mindfulness. How can you bring that into your business to continue to evolve with your clients?
Clear Client Communication
If you don’t know what emails your clients are getting, this is a big call out. A few days ago, I got a reminder email from a studio where I had booked class, letting me know class was starting in 24 hours.
The email was pretty generic. It didn’t have any information about the actual studio or a link to change my class if I needed to. I forwarded it to the studio owner with some recommendations to add a link to the schedule for the client’s ease. She replied that she’d never even seen this email before!
This is SO COMMON. I’ve gone through this, too, with my booking software emails! We all have, so it’s totally okay if you’re not currently super aware of the emails your booking software is sending. Althogh I suggest making a plan this month to audit these emails!! Every single one.
All touchpoints from your brand are your reputation. We want to make sure our clients feel good & easy about interacting with us at every stage. Some emails I’d start with:
- Confirmation of class
- Receipts of payments
- Reminders/ see-you-soon’s
- Client Cancellations
Cohesive Marketing
What I mean is – make sure your emails, social media, website all feed into each other.
The goal is that your website feeds into your email list. Your social media channels feed into your email list. Your emails always call out a way to link back to your website to book a class. As well as your emails have a “keep up on social footer”. The reason for this is that whether we know it or not, we put out information on our brands via different channels, and each one varies slightly.
To make sure your client has a well rounded idea of your brand and who you are, continue to make sure your followers are signed up for your email list, and vice versa. Your newsletter is everything! The added bonus is that just in case something happens to your social account, you’ve already been in the work of encouraging your audience to subscribe to emails. This is much safer against any disruptions.
The Membership
I’d love for you to join the The Friday Society Membership! This is a no-commitment monthly membership where we dive into marketing topics each month. Included are 3 live calls which include a training session and two working office hour sessions. Join this amazing community of over 100 entrepreneurs. I’d love to have you join us!
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